News & Updates

2010 User's Conference - REGISTER TODAY
Bay Bridge Decision Technologies, Inc. will hold it's 4th Annual CenterBridge Users Conference, January 27-29th, at Disney's Boardwalk Inn, in Orlando Florida.

Frost & Sullivan Whitepaper
Preparing for Uncertainty: The Critical Need for Contact Center Strategic Planning
A faster, more accurate generation of planning tools has emerged that provides strategic information about resource options. These tools enable more accurate staffing strategies, capital expense allocation, performance planning, risk management and budget projections.

Reduce costs. Improve efficiency.
Hyatt Hotels: Bridging the Planning Implementation Gap: How Hyatt Improved Contact Center Planning
Steve Gordon, Scheduling Manager at Hyatt Hotels Worldwide, will discuss his success using an advanced modeling system to improve the accuracy of the planning process, reduce cost, and improve both the consistency and the efficiency of the staff planning process.

Dynamic Planning
Fidelity Investments: Improving Strategic and Tactical Call Center Planning
Geoff Meester, Vice President at Fidelity Investments will outline his experience of radically improving strategic and tactical call center planning at Fidelity’s brokerage contact centers.