News & Updates

Reduce costs. Improve efficiency.
Hyatt Hotels: Bridging the Planning Implementation Gap: How Hyatt Improved Contact Center Planning
Steve Gordon, Scheduling Manager at Hyatt Hotels Worldwide, will discuss his success using an advanced modeling system to improve the accuracy of the planning process, reduce cost, and improve both the consistency and the efficiency of the staff planning process.

Dynamic Planning
Fidelity Investments: Improving Strategic and Tactical Call Center Planning
Geoff Meester, Vice President at Fidelity Investments will outline his experience of radically improving strategic and tactical call center planning at Fidelity’s brokerage contact centers.

Software Innovation
Bay Bridge Decision Technologies, Inc. Advances the State of the Art in Contact Center Planning with CenterBridge™ Release 3.7
Release 3.7 introduces breakthroughs in complex contact center network modeling accuracy, adds features to improve the speed and scope of critical contact center planning and analysis, and includes new modules to address the emerging planning needs of organizations handling phone, e-mail, instant messaging, and casework contacts.

NEW Five-Part Webinar Series: Plan to Win
Session 3 of 5: July 14, 2009 at 1pm (EST)
Top Contact Center What-If Questions and How to Solve Them
REGISTER NOW