Bay Bridge Decision Technologies Announces Planning Tool for Outsourcers
-New release of CenterBridge includes powerful new tools to help outsourcers plan and price their new prospective customers
Annapolis, MD – January 25, 2005 – Bay Bridge Decision Technologies, the leader in planning and what-if analysis tools for contact center networks, announces the availability of a new set of analytic tools within CenterBridge 3.3 to help outsourcers plan and analyze new business opportunities.
“These exciting tools allow outsourcers to accurately price new business opportunities- and within minutes,” says Daniel Mahon, Vice President of Bay Bridge. “When combined with the powerful what-if capabilities of CenterBridge, outsourcers will be able to perform comprehensive analyses on prospective new clients or changes to their business.”
These new features include easy-to-use call volume distribution editors, and optimization wizards that allow planners to price a new bid very quickly and accurately.
“Managers of outsourcing contact centers have a unique requirement, they must evaluate, quickly and accurately, a significant amount of new business opportunities and develop contact center plans. Before CenterBridge, determining the best operational plan for a new customer required you to use your workforce management tools in ways they were not designed. CenterBridge 3.3 includes optimization wizards that allow you to build a new contact center project from scratch, analyze the operational and financial impacts of the center, and then determine the best plan going forward,” says Ric Kosiba, President of Bay Bridge.
Typically, during the RFP process, prospective customers will define their service level goals and their forecasted call volume while outsourcers will try and develop their least-cost center staff plan that meets these goals.
Users of CenterBridge can now present a true least-cost business plan based on their customer’s requirements, but may also present many different pricing options based on trade-off analyses the customer may never have contemplated.
“For some centers it may make financial sense to staff to an abandon rate knowing the value of a call, while the customer may traditionally use service level as a goal. In CenterBridge, showing the trade-offs between differing goals takes just a few minutes,” continues Mahon. “Outsourcers using CenterBridge 3.3 will have a distinct advantage over their competition during the bidding process.”
CenterBridge is the only staff, budget, and what-if analysis system designed for large, networked contact center operations. CenterBridge’s rich analysis features include:
Hiring and termination optimization wizards: CenterBridge will help you find your mathematically provable least-cost staff plan;
Contact center sensitivity and what-if analysis: CenterBridge will help you determine how changes in your operation will affect both your operation and your finances;
Powerful reporting features including the ability to track your current center operational and financial performance and compare your performance to your plans.
About Bay Bridge Decision Technologies, Inc.
Bay Bridge provides specialized decision support software that improves the quality of decision-making in customer contact channel management applications.
Bay Bridge is located at 900 Bestgate Road, in Annapolis, MD and can be found on the Net: http://www.baybridgetech.com. Contact Dan Mahon, (540) 710-7298, or Ric Kosiba, (410) 224-9883.
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