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Bay Bridge Decision Technologies Introduces CenterBridge 2.5
New Features Improve Financial Planning, Budgeting, Optimization, and Operations Management Capabilities For Inbound Contact Centers
ANNAPOLIS, MD - October 14, 2002 - Bay Bridge Decision Technologies announces the release of Version 2.5 of CenterBridge. CenterBridge is the only available enterprise-class forecasting, resource planning, budgeting, and analysis system for large or multi-site inbound customer contact organizations.
"We are pleased to announce the newest release of the customer contact center industry's leading forecasting, planning, and analysis tool", says N. Dean Papadopoulos, CEO of Bay Bridge. "The new capabilities in Release 2.5 will enable our customers to increase dramatically the efficiency of their planning and budgeting processes, while improving their contact centers' revenue, quality, and cost performance. We will be showcasing the new release at the Call Center Demo and Conference in Scottsdale, AZ October 16th - 18th."
CenterBridge 2.5 incorporates many enhancements to CenterBridge 2.0 including:
- Expanded shrinkage and agent productivity analysis.
- Increased financial planning capabilities including Instant BudgetingT, to generate complete contact center budgets in minutes, and expanded cost per contact analysis.
- New drill-down financial analysis capabilities to analyze P & L information across multiple centers, contact types, and agent types.
- Expanded staff planning features to optimize staff hiring and termination based on profitability.
- Expanded non-phone contact and work case planning and analysis capabilities.
- Improved ACD data import capabilities, for automated contact distribution and historical performance import, reporting, and analysis.
"CenterBridge 2.5 enables contact center professionals to go from contact volume forecast to complete budget, detailed hiring plan, and multi-measure service quality forecast in less than five minutes," says Ric Kosiba, Ph.D. and Executive Vice President of Engineering at Bay Bridge. "CenterBridge frees our clients to focus on improving their business instead of manually entering data or fighting with complicated spreadsheets."
About Bay Bridge Decision Technologies, Inc.
Bay Bridge provides specialized decision support software that materially improves the quality of decision-making in customer contact channel management applications. Bay Bridge offers the CenterBridge, TeleBridgeT, Collections BridgeT, and Customer InSightT systems that maximize the performance of customer contact channels through the practical application of advanced technology.
Bay Bridge's offices are at 900 Bestgate road, Suite 210 Annapolis, MD.
On the Net: http://www.baybridgetech.com . |
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