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Bay Bridge Decision Technologies Receives Best of Show Award
CenterBridge 3.5 Receives Top Honor at Call Center Demo and Conference Austin
Annapolis, MD - April, 2006 - Bay Bridge Decision Technologies has received a Best-of-Show Award from Call Center Magazine for its CenterBridge call center strategic planning, analysis, budgeting, and performance improvement software.
In its April issue, the publication cited the Bay Bridge software as one of the three best new products and services among more than 100 showcased at the Call Center Demo & Conference in Austin, TX, in February.
The article details how CenterBridge enables companies to see the effects of actual or hypothetical changes, such as surges in the number of calls or more training for employees, as well as how its staffing optimizers create the most efficient hiring, termination, extra time, and leave plans possible. To view the full article visit: http://www.callcentermagazine.com/shared/article/showArticle.jhtml
"This software lets you run simulations to determine which combination of hiring and overtime compensation has the best chance to achieve, say, the lowest abandon rate among callers, the highest rate of availability among agents, the most revenue for the company or any combination of these goals," Call Center Magazine said. "Bay Bridge's newest software raises the bar for forecasting to a higher level; that's why CenterBridge 3.5 earns a Best of Show award."
"We are excited to once again receive this award for the latest release of our CenterBridge product," said Ric Kosiba, president of Bay Bridge. "This application, with its many enhancements and patent-pending innovations, makes simulation accessible to the non-technical user in a fast, interactive, and extremely accurate application."
Call Center Magazine covers hardware, software and services for companies using telephones and the Internet as customer-service tools. Published in New York City, it is distributed both as a print publication and via the Internet.
Bay Bridge is the number one provider of planning and analysis applications to the contact center community through its CenterBridge suite of software applications. Bay Bridge's award-winning CenterBridge product is used by customers in a variety of industries including car rental, credit card, telecom, investments, insurance, educational lending, healthcare, lodging, and outsourcing. Bay Bridge is headquartered in historic Annapolis, Maryland. For more information, please visit www.baybridgetech.com or call Daniel Mahon at (540) 710-7298. |
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