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Bay Bridge Decision Technologies Joins IEXchange Marketing Alliance Program
Annapolis, MD - June 21, 2002 - Bay Bridge Decision Technologies today announced it has joined the IEXchange marketing alliance program. IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions based in Richardson, Texas, offers the program to advance joint marketing and product integration opportunities between IEX and the alliance members. Bay Bridge Decision Technologies creates specialized decision support software solutions.
"CenterBridge complements the planning features included in our TotalView Workforce Management solution," said Debbie May, IEX vice president and general manager. "Bay Bridge's patent-pending simulation technology lets enterprises accurately model the operational specifics of their contact center. Using those models, managers are better equipped to understand and evaluate important operational trade offs, such as staffing level vs. service quality, when developing their strategic goals."
"Being a member of the IEX alliance program positions Bay Bridge to provide TotalViewT Workforce Management users with easy access to the CenterBridge product, and affords opportunities to develop enhanced functionality specifically for IEX customers," said Dean Papadopoulos, chief executive officer of Bay Bridge. "IEX and Bay Bridge share a common belief in the importance of long term strategic planning to ensure successful contact center operations. Together our products provide a comprehensive framework for performance analysis and financial planning."
About Bay Bridge Decision Technologies, Inc.
Bay Bridge Decision Technologies provides specialized decision support software solutions that materially improve the quality of decision-making within critical marketing, risk management, and operational business processes. Bay Bridge markets CenterBridge TM , TeleBridge TM , and CollectionsBridge TM , products that improve the performance of inbound and outbound call centers through the practical application of advanced technology, as well as Customer InSight TM , an e-reporting and analysis tool for customer care websites.
Bay Bridge is staffed by decision support system experts with extensive experience in industrial engineering, operations research, and call center analytics, as well as in data warehouse, reporting, and CRM systems development. For more information please visit www.baybridgetech.com.
About IEX
IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers known for delivering technologically superior products that are easy to use and proven in operation. Over 1,800 contact centers worldwide, with more than 465,000 agents, rely on IEX solutions to optimize resources, improve service and lower operating costs.
TotalView Workforce Management from IEX is a comprehensive workforce optimization solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multi-site center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of agent schedules and statistics. More information is available on the IEX Web site at www.iex.com .
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