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Bay Bridge Decision Technologies Awarded U.S. Patent on Innovative Contact Center Planning Technology Annapolis , MD , September 26, 2006 - Bay Bridge Decision Technologies has been awarded U.S. Patent 7,103,562 for its innovative method of using simulation technology to improve the accuracy and speed of contact center analysis.
"This method is a critical part of CenterBridge, and enables its unmatched accuracy and flexibility," said Dr. Ric Kosiba, President of Bay Bridge. "We are very excited to receive the patent, which recognizes both our innovation in contact center planning and our commitment to advancing the state of the art in this field."
About Bay Bridge Decision Technologies
Bay Bridge is the number one provider of strategic planning and analysis applications to the contact center community through its CenterBridge suite of software applications. Bay Bridge 's award-winning CenterBridge product is used by customers in a wide variety of industries including car rental, credit card, telecom, investments, insurance, educational lending, healthcare, lodging, and outsourcing.
Bay Bridge is located at 900 Bestgate Road , in Annapolis , Maryland and on the web at www.baybridgetech.com .
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