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Analyst, Services
Bay Bridge Decision Technologies
Annapolis, MD
Bay Bridge Decision Technologies is a rapidly growing decision support software and services company with a high-energy, creative problem-solving atmosphere. We are located in the vibrant and historic waterfront city of Annapolis, Maryland.
Bay Bridge team members are interdisciplinary, enthusiastic, and enjoy solving complex decision support problems using innovative approaches. We seek extraordinary talent to work on leading-edge decision support problems and are always interested in individuals with analytic, software development, and contact center expertise.
For more info regarding Bay Bridge Decision Technologies see www.baybridgetech.com
Role and Responsibilities:
- Complete various complex data analysis using Excel and/or SQL
- Research and solve customer support cases via web, email, and phone
- Work closely with the development team to replicate and resolve problems
- Provide solutions to help customers optimize the use of their Bay Bridge software
- Document all information pertaining to customer cases
- Monitor support cases/issues and ensure timely response
- Develop customer relationships
- Develop and continuously improve processes and procedures for customer support
- Organize and assist conducting training courses
- Compile and maintain technical training materials
- Occasional travel for customer visits
Experience:
- Strong technical skills including:
- Expert knowledge of Excel
- Working knowledge of SQL databases
- Statistical knowledge preferred
- Financial knowledge preferred
- Ability to work independently and as a team member
- Ability to explain complex concepts simply
- Excellent written and oral communication skills
- Knowledge of call center industry a plus but not required
Education:
- B.A., B.S., or M.S degree in a technical field, industrial engineering preferred
This is a full time position including competitive salary and benefits (healthcare, 401k, tuition reimbursement and flexible spending accounts).
Please reply to recruiting@baybridgetech.com with the position title in the subject line.
Regional Sales Manager
We are seeking a highly motivated professional to join our fast growing contact center software application firm as a full-time field-based Regional Sales Manager.
Responsibilities include proactively selling the CenterBridge family of contact center strategic planning applications, creating and executing territory development plans, prospecting and identifying new account opportunities, cultivating prospective customer opportunities sourced by Inside Sales resources, delivering effective presentations and demonstrations, CRM from lead inception to deal close, and delivering monthly sales forecasts and reports.
Qualifications include a minimum of 5 years experience in large-dollar software sales to telephone contact buyers and knowledge of contact center operations and software.
For more information, please contact Ric Kosiba at 410.224.9883 or edk@baybridgetech.com.
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Operations Analyst
We are seeking a full-time, talented engineer/analyst to work on complex decision support problems and systems.
Some responsibilities include completing various complex data analysis; organizing, running, building, and validating simulation models; researching and solving customer support cases via web, email, and phone; and compiling and maintaining technical training materials. This position requires occasional travel for customer visits.
Qualifications include strong technical skills including expert knowledge of Excel, working knowledge of SQL databases, and simulation. Statistical knowledge and optimization background preferred. B.A., B.S., or M.S. degree in a technical field is required. Industrial engineering preferred.
For more information, please contact Ric Kosiba at 410.224.9883 or edk@baybridgetech.com.
We are a rapidly growing decision support software and services company with a high-energy, creative problem solving atmosphere. We are located in the vibrant and historic waterfront city of Annapolis, Maryland.
Bay Bridge team members are interdisciplinary, enthusiastic, and enjoy solving complex decision support problems using innovative approaches. We seek extraordinary talent to work on leading-edge decision support problems and are always interested in individuals with analytic, software development, and contact center expertise.
Interested and qualified candidates should submit their resumes and salary requirements to:
Human Resources
Bay Bridge Decision Technologies
900 Bestgate Rd., Suite 210
Annapolis, MD 21401
Bay Bridge Decision Technologies is an Equal Opportunity Employer.
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