Financial Services
Top Ten Credit Card Issuer A top ten credit card issuer has deployed CenterBridge to improve its cross-sell effectiveness across its global contact center network.
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Top Three Investment Firm This leading investment firm had deployed CenterBridge to better manage its hiring planning in a highly seasonal environment.
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Top Three Educational Lender This industry leading educational lender uses CenterBridge to better service its increasingly complex product mix.
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Insurance
Top Ten Property and Casualty Insurance Provider CenterBridge helps this leading P&C insurance company to develop accurate "what-if" scenarios for natural disaster response planning.
Top Three Health Insurance and Services Provider - Fortune 50 This Fortune 50 enterprise uses CenterBridge to optimize its blend of overtime and new agent hiring to reduce agent wages and benefits cost.
Telecommunications
Top Three Long-Distance Provider - Fortune 50 CenterBridge enabled this long-distance provider to replace its aging and cumbersome spreadsheet-based planning system with a fast, accurate, and comprehensive engineered planning application.
Top Three Wireless Provider - Fortune 50 CenterBridge enables this wireless telecommunications provider better manage one of the world's largest contact center networks.
Travel and Lodging
Leading Timeshare Travel Company This multi-channel business uses CenterBridge to plan its mix of inbound and outbound calling agents to maximize sales revenue.
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Top Ten Lodging Company This global lodging company uses CenterBridge to manage annual planning and budgeting for its multi-national center network.
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Top Three Global Car Rental Company This leading car rental company uses CenterBridge to set service level goals that optimize the tradeoff between additional sales and higher agent cost.
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Top Three Electric Power Provider This leading electric power provider uses CenterBridge to determine the cost and service level performance of numerous potential hiring and training class schedules. |
