Ric Kosiba, President
Ric Kosiba is one of the founders of Bay Bridge Decision Technologies and serves as its President.
He leads the development of the company's simulation and optimization technologies used in call center and collections applications. He is expert in the field of call center management and modeling, collections and call center strategy optimization (where he holds a patent), and the optimization of large-scale operational processes.
Ric is a frequent speaker at technical and contact center forums, and writes articles for numerous contact center publications.
Before founding Bay Bridge, Ric was Director of Management Science at Partners First and was responsible for company-wide decision support efforts, including collections and call center analysis, predictive and prescriptive marketing and risk modeling, and operations engineering.
Before joining Partners First, Ric was Vice President of Operations Research in First USA's Customer Support Division. He was in charge of collections strategy modeling, staff planning, budgeting, and call center process improvement.
Ric was also the Manager of Customer Service Analytics for USAir's Operations Research Division and an Operations Management Senior Analyst at Northwest Airlines. He specialized in airport and call center staffing as well as various productivity improvement projects. Ric received a Ph.D. in Operations Research and Engineering from Purdue University, a M.S.C.E. and a B.S.C.E from Purdue's School of Civil Engineering.
Ric lives with his wife, Karin, and children Christopher, Katie, and Caroline, and Kelsie.
For more information contact:
Ric Kosiba
President
Bay Bridge Decision Technologies
900 Bestgate Road
Suite 210
Annapolis, MD 21401
Phone: 410.224.9883
Fax: 410.224.7642
Email: edk@baybridgetech.com
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