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CenterBridge
CenterBridge is the first and only integrated forecasting, planning, budgeting, and analysis system for inbound customer contact center organizations. With CenterBridge, your organization's Workforce Management, Operations, and Finance professionals will:
- Quickly analyze historical call, staffing, financial and service performance data
- Develop extremely accurate staffing and hiring plans, service quality forecasts, and budgets
- Perform extensive "what-if" tradeoff, and sensitivity analysis previously impossible
CenterBridge's comprehensive strategic planning and analysis capabilities complement the tactical workforce management system you may already have in place. With CenterBridge, your customer contact center planning and analysis process will be faster, more accurate, and more complete. An investment in CenterBridge pays back quickly through a more efficient planning process, more consistent service quality, higher revenue, and staffing cost savings of between 3% and 5% .
CenterBridgeBPO
CenterBridge/BPO is an enterprise performance forecasting, staff planning, budgeting, and analysis tool specifically designed for customer contact outsourcing services providers. CenterBridge/BPO radically improves the speed, scope, and quality of pricing and contract terms development for new customer opportunities.
With CenterBridge/BPO, your organization will be able to:
- Quickly evaluate and respond to RFPs
- Develop accurate staff and hiring plans, including "ramp up" plans
- Generate accurate service quality forecasts and budgets
- Perform extensive "what-if" and sensitivity analysis
With CenterBridge/BPO, multiple users across your organization will be able to respond to RFPs more quickly, accurately, and consistently, and thus improve company growth and profitability.
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